Shipping Policies

At The Painted Mill, we strive to provide our customers with a seamless and efficient shipping experience. We understand the importance of receiving your items in a timely manner, and we are committed to ensuring that your orders are delivered to you as quickly as possible.


The Painted Mill Online Shop has FREE SHIPPING in the US only! 

Local Pickup Only

All purchases made through our Vendor Shops is LOCAL PICKUP ONLY!

Processing Time

Once you have successfully placed your order, our dedicated team will begin processing it promptly. We aim to process all orders within 3-5 business days. Please note that processing time may be slightly longer during peak seasons or promotional periods.

Shipping Time

Please allow 1 to 3 weeks. Some of our products are sourced from over seas and will ship from a different warehouse. 

Order Tracking

Once your order has been shipped, we will notify and send updates till package is delivered. 

Lost or Damaged Packages

In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work diligently to resolve the issue and ensure that you receive a satisfactory resolution.

Customer Support

If you have any questions or concerns regarding our shipping policies, please do not hesitate to contact our customer support team. We are here to assist you and provide any necessary information or assistance regarding your order and its shipment.

Thank you for choosing The Painted Mill. We appreciate your business and look forward to serving you with our exceptional products and services.